In order to feel good about your IT in your business, it’s crucial to be informed of the basics of your IT needs and IT issues. It’s also important to trust your hired professionals to not keep you in the dark. This is VERY important to us! Good communication keeps you updated on the progress of your solution in the works. It also makes for a strong customer-to-provider relationship. That’s what we call, Goals!
At Axiom Solutions, we want to bridge the gap between a customer, who is often uninformed and full of questions, and a knowledgeable expert in the IT field. We want you to understand your IT environment through approachable terminology and explanation. This is how we are different than other IT solutions companies. We want to take the time to make sure you can trust us and are happy with our performance from start to finish. Keep reading to see how we stand apart with our IT education and communication.
Communication is Key for Informed IT and IT Success
Customers often find themselves clueless as to the status of an IT project while it is underway. This is the result of poor communication from a provider. We recommended a few top keys to follow when finding your IT provider in our recent blog.
It is completely appropriate to ask up front what you can expect the wait time to be for responses on a project, the acess to technicians for questions, and overall general IT information that could be useful for your business.
We have the privilege of working with customers that fall on each notch of the yard stick of IT knowledge. Some of you manage your offices with a clear understanding of your IT needs. Maybe you were there when your VOIP phone system was initially set up. The importance of backing up your data may already stay top of mind.
Or maybe you feel worried about the security of your data, but you’re unsure what to do. Maybe the depth of your IT knowledge is not much more than knowing it gives you the ability to send emails. We’ve talked with people who see it like this, and there’s nothing wrong with that! You have enough to do in your own organization. So, whether you’re uniformed or knowledgeable, everyone gets overwhelmed about the best IT practices unless you have someone willing to talk you through it!
Customers deserve information presented to them in a clear, concise way that makes sense to the average person. Axiom Solutions’ approach is to create open channels of communication with our clients throughout the project. This way, all parties are in the know of the desired outcomes of the services being provided and any questions or issues on either side are managed well. Not just managed well… but accomplished as fast as possible. We can educate people on your team so they feel knowledgeable about your IT systems too.
Only Pay for the Quality of Work you Receive
We outline the services for you too so you feel in-the-know. We’re not afraid to talk about cost either. If you don’t bring it up, we will. Because as a business, you have to know that. We’re confident enough in our competitive pricing; but even more importantly, our excellent service sells itself.
Axiom Solutions will not try to sell you additional add-ons that you don’t need. We recommend and offer only the necessary services that will ensure your business operates efficiently and effectively.
We offer options like Managed IT Services, IT Consulting, Outsourced IT Services, and Emergency IT Services. So we have a lot we can do for you. In case you don’t understand the scope of some of our services, we aim to provide you a breakdown of the performed services for your business and the costs associated with them. Billing should always be a fair trade-off between what the client needs and the services the IT provider sells. No smoke and mirrors or mystery.
Our technicians in the field have had many great –and fascinating– conversations with customers through the years. We want you to feel comfortable interacting with them as they’re in your space providing a service. We hope you might even feel like you’re talking with a trusted peer. We hope we make it easy for you to contact us. And many days, half our team are right there with you doing the work you’re needing inside your business.
We’re always excited to talk with you. We’d love to help educate you. Just let us know what YOU’D like to know or what we can do for you.